Frequently Ask Questions (FAQ)

You can directly click the whatsapp button on the bottom right side, or click here and fill out the contact form and we will immediately answer you via email.

We accept T/T (30% deposit, 70% before shipment), USD bank transfer. Please confirm the payment method with our sales team before placing the order.

Our standard MOQ is 1 container for bamboo charcoal products. For smaller quantities, please contact us to discuss possible options.

Yes, we ship to the USA, Europe, the Middle East, and other global markets. Shipping costs and delivery times depend on the order volume and destination.

Can I customize my brand or logo on the charcoal packaging?

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